Shipping and Return Policy

Shipping & Return Policy – Toastys Canna Loops

At Toastys, we are committed to providing the best cannabis-infused snack experience. To ensure your satisfaction, we’ve created a clear and easy-to-follow Shipping & Return Policy. Below are the details:

1. Shipping Information

  • Processing Time: All orders are processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Methods: We offer a variety of shipping options, including Standard Shipping and Expedited Shipping, depending on your location and preference. Shipping charges are calculated at checkout based on the selected method and delivery address.
  • Delivery Times:
    • Standard Shipping: 3-7 business days (depending on your location).
    • Expedited Shipping: 1-3 business days (after processing).
    • Please note that delivery times may vary based on external factors such as weather conditions or postal delays.
  • Shipping Restrictions: Currently, we only ship within the United States. International shipping is not available at this time. We do not ship to PO Boxes, APO/FPO addresses, or any locations restricted by local laws.

2. Return & Exchange Policy

We understand that sometimes things don’t work out, and we want to make returns as easy as possible. Here’s how our return policy works:

  • Eligibility for Returns: Returns are accepted within 30 days of receiving your order. To qualify for a return, the product must be in its original, unused, and unopened condition (if the product is a sealed package, the seal must remain intact).
  • Non-Returnable Items: Due to health and safety regulations, opened or used products, edibles, and personalized items are non-returnable unless they are defective or damaged during transit.
  • Return Process:
    • To initiate a return, please contact our customer service team at [email/phone number] within 30 days of receiving your product.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.
    • Our team will guide you through the process and, if applicable, provide you with a return authorization number.
  • Return Shipping:
    • Customers are responsible for return shipping costs unless the product is damaged or defective upon arrival.
    • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
    • Please note that the original shipping charges are non-refundable.
  • Exchanges: If you would prefer an exchange instead of a refund, please contact our customer service team for assistance. We can arrange an exchange for a different size, flavor, or product (depending on availability).

3. Refund Process

  • Refund Eligibility: Once your return is processed and approved, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
  • Refund Amount: Refunds will be for the purchase price of the product only. Original shipping costs will not be refunded unless the return is due to an error on our part (e.g., a damaged or incorrect product).
  • Damaged or Incorrect Products: If you receive a product that is damaged or not what you ordered, please contact us immediately. We will cover the return shipping cost and either send you a replacement or issue a full refund.

4. Cancellations

  • If you need to cancel an order, please reach out to us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or modify it.
  • For cancellations that are processed before the item has shipped, you will receive a full refund to your original payment method.

5. Contact Us

If you have any questions or need further assistance with your order, please don’t hesitate to contact us:

  • Email: [Your email address]
  • Phone: [Your contact number]
  • Business Hours: Monday – Saturday , 9 AM – 5 PM (EST)

Final Notes

At Toastys, your satisfaction is our priority. If you have any concerns about your purchase or need help with a return or exchange, we are here to assist you every step of the way. Thank you for choosing Toastys Canna Loops!

This policy provides detailed information about shipping, returns, exchanges, and refunds, ensuring transparency and customer confidence. You can adjust any part of this to better suit your specific business practices. Let me know if you’d like to make further changes!